Support & After-Sales
GS ICT provides technical support after solutions are deployed, to keep them available and performing.
The project does not end at delivery.
Equipment delivered without follow-up quickly loses performance and reliability.
Incidents that drag on
Without a technical contact, a simple incident can block a team for days.
Equipment ageing badly
Without preventive maintenance, failures come at the worst moment.
Frozen solutions
Updates not applied, upgrades postponed: solutions lose their value.
Too many contacts
Manufacturer, reseller, installer: nobody feels responsible.
Support across the whole life cycle.
Our teams follow up your equipment and installations, from deployment to evolution.
Technical assistance
A single point of contact for your requests and incidents.
Preventive maintenance
Scheduled checks to prevent failures.
Corrective maintenance
Fast diagnosis and repair of equipment.
Incident handling
Every incident taken in charge, tracked and resolved.
Updates
Software and firmware versions kept up to date.
Solution evolution
Extensions and upgrades as your needs evolve.
Support, from audit to evolution.
We work with the market leaders.
Support tailored to your business.
Your questions, our answers.
Does support cover equipment you did not install?
We review your existing equipment and can take it over after an inventory.
How do we report an incident?
By phone or email, to a single point of contact who follows it through to resolution.
Do you offer preventive maintenance?
Yes, scheduled visits and checks reduce the risk of failure.
Do you handle manufacturer warranties?
Yes, we liaise with manufacturers to process warranty claims.
